The power of knowledge: Winning Academy drives & scales knowledge and performance through Yarno
We use Yarno to help support businesses across retail, sports and logistics to scale knowledge of their teams, which leads to an increase in performance.
Watch how Winning Academy used Yarno for a Winning Appliances campaign in 2021
Winning Academy is the training and consultancy arm of the Winning Group, which has a mission to provide the best experiences in the world, for the world. We work with brands like Winning Appliances, Appliances Online, Winning Services, ORA Restaurant, Heelix, Deep Sphere, Birithmico and Golf Bites, to create high performing and knowledgeable teams.
The Challenges
Distributed workforce
Winning Appliances has 17 Showrooms nationwide and has a mix of deskless and desk-based team members. Winning Appliances, and other Winning Group businesses, needed a solution that was easily accessible and could provide learning just in time for everyone.
Increase product knowledge
With such a dispersed workforce and a wide range of products and processes, it can be tricky to assess the level of knowledge each team member has. Winning Appliances needed something to give them visibility of what their team members know and what they don’t know. This information would then help plug knowledge gaps in product features and customer service processes.
How Yarno addressed these challenges
Yarno provided them with a gamified, team-based learning platform that Winning Appliances team members could use on any device – wherever was most convenient to them – and instantly access their learning. The team enjoyed the short-form nature of the training, answering three questions a day, instead of doing long product training sessions from a supplier on particular products.
Winning Appliances used a combination of Yarno’s features: embed and burst campaigns across a number of topic areas.
Key results
Increase in performance of team members from Winning Appliances, Appliances Online and Winning Services.
40% increase in campaign performance of Winning Appliances team members in 2021.
30% decrease in costs relating to expenses in 2021, such as property damage of between across the group.
A 94.86% learner engagement rate in 2021*.
*The percentage of unique learners that have engaged with the platform over the last 3 months.
Ongoing Yarno usage
Winning Academy continues to run Yarno campaigns across the Winning Group and for their clients, as a way to identify product knowledge gaps and to give managers vital statistics on which areas of the business need more training resources applied.
Download our Team-Based Learning Whitepaper
"Employees who are engaged with their team are more involved and work harder, resulting in 21% higher productivity." Gallup
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