Mark Eggers

Mark heads up the Sales team at Yarno. He loves to chat, which is fortunate because he’s very good at it. He's our digital Swiss Army Knife, always armed with a solution to any problem.

Until you embed training you'll never see a return on your investment

Until you embed training you'll never see a return on your investment

There is no point in training unless you repeat it. Our brains are like leaky buckets: the things we learn spill out over time. That is, unless you repeat and reinforce your learning.

Mark Eggers, 6 min read
Mark Eggers
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How role-playing can level up your customer interactions

How role-playing can level up your customer interactions

Roleplay provides you with an opportunity to give your customer service staff immediate feedback on how they interact with customers. It also ensures that desirable behaviours are embedded.

Mark Eggers, 7 min read
Mark Eggers
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How to use customer service frameworks to prevent disappointing customers

How to use customer service frameworks to prevent disappointing customers

Frameworks are important because they allow you to fit the million different scenarios a customer will throw at you into neat boxes with a clear focus and outcome.

Mark Eggers, 6 min read
Mark Eggers
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How to turn customers into raving fans in 4 steps

How to turn customers into raving fans in 4 steps

Raving fans are the customers that tell anyone and everyone about how great you and your business are. Here's our 4 step method to create them.

Mark Eggers, 8 min read
Mark Eggers
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The pros and cons of flexible and remote work

The pros and cons of flexible and remote work

Flexible work may be a way for us to finally have some work-life balance, but it may cost us our creativity and collaboration. Is it worth the sacrifice? Let's check the scoreboard.

Mark Eggers, 7 min read
Mark Eggers
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You don't have an engagement problem, you have a reward problem

You don't have an engagement problem, you have a reward problem

Before worrying about how to make training fun, we need to answer one important question: why are we training? What is the desired outcome?

Mark Eggers, 6 min read
Mark Eggers
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How to calculate your return on investment from training

How to calculate your return on investment from training

This is your step-by-step guide to calculating the effectiveness of training. If you read to the end, you'll even come away with a super-simple formula by which you can plot the exact ROI of...

Mark Eggers, 5 min read
Mark Eggers
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Minding my own mental health

Minding my own mental health

Our mental health can make or break us, yet it's something that often gets pushed to the wayside. Here's a few of the ways I prioritise the mental health of those around me, as...

Mark Eggers, 6 min read
Mark Eggers
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A deeper look at adaptive learning

A deeper look at adaptive learning

Adaptive learning is to learning what choose-your-own adventure books are to books: it changes or (adapts) depending on your choices. But does that translate into any actual learning benefits?

Mark Eggers, 4 min read
Mark Eggers
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Why bite-sized is best

Why bite-sized is best

When it comes to learning, there's a lot to be said for delivering content in small, digestible chunks. Your brain absorbs information better this way, and you might even have time to do it....

Mark Eggers, 4 min read
Mark Eggers
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How I failed miserably at doing things that don’t scale

How I failed miserably at doing things that don’t scale

When Lachy and I launched Yarno, I had no idea how to market a software product. Turns out my first attempt at growth marketing didn't quite go as planned!

Mark Eggers, 6 min read
Mark Eggers
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How I accidentally discovered the power of active listening

How I accidentally discovered the power of active listening

Now, for those of you that know me well know that I like to talk. I love a good yarn, a chat, a story, which I'm told makes me a good sales guy. Or...

Mark Eggers, 4 min read
Mark Eggers
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We'd love to chat about how Yarno can benefit your business

Mark, our Head of Sales, will organise a no-obligation call with you to understand your business and any training challenges you’re facing. Too easy.