Learning
Keep up to date with the latest in learning trends, brain science, productivity and more. Subscribe to receive our Yarno Stories, below.
A reflection on learning in 2019
At the start of 2019 Tess predicted 5 learning trends for 2019. Well, at the trail end of 2019, it's time to test Tess on her trend-predicting abilities.
Do you know what your people don't know?
You don't know what you don't know, until you know...ya know? Unless of course, you have Yarno to tell you.
You don't have an engagement problem, you have a reward problem
Before worrying about how to make training fun, we need to answer one important question: why are we training? What is the desired outcome?
How I let go and enabled others in my team to make their own decisions
Enter: the decision template. My one stop shop approach to emboldening everyone at Yarno to make their own decisions (so I don't have to).
How to calculate your return on investment from training
This is your step-by-step guide to calculating the effectiveness of training. If you read to the end, you'll even come away with a super-simple formula by which you can plot the exact ROI of...
3 Common microlearning misconceptions
Microlearning is more than just packing content into bite-sized chunks. Click through to find out the most common microlearning misconceptions.
Why bite-sized is best
When it comes to learning, there's a lot to be said for delivering content in small, digestible chunks. Your brain absorbs information better this way, and you might even have time to do it....
Yarno's crystal ball: The future of learning and AI
What does the future hold? Scary stuff. AI grows smarter every day and it's coming to take our jobs and render us obsolete. Or is it?
What we learned at the Australian Workplace Learning Conference
A little while ago I headed to the Australian Workplace Learning Conference where I got to hear all the big names in L&D speak.
Acknowledge, align and assure your way to personal customer service
You need more than just the technical capabilities when it comes to customer service. What is that "more"? A personal connection.
Invest in your business, invest in your staff
You might save some money in the short term by reducing the amount of training you give staff, but in the long run, it could cost you more than you think.
Why customer service soft skills training doesn't have to be so hard
Teaching people how to be more understanding, kind, and charismatic isn't as hard as you think...
