Mental Health Victoria increases learner performance by 21%
learner performance improved
overall active completion rate
learner Net Promoter Score (NPS) achieved
Watch how
Mental Health Victoria
uses Yarno
Thanks to Yarno for the incredible support, from the pilot all the way through to launching our program nationwide. They are wonderful people to work with - friendly, flexible and have a strong focus on partnering together to achieve learning goals.
Who they are
Mental Health Victoria is the peak body for mental health in Victoria. They work with a wide range of organisations to help improve the broader Mental Health service system. Their purpose is to ensure that people living with a mental illness can access effective and appropriate treatment and community support to enable them to participate fully in society. One aspect of this work includes the provision of professional development programs to workers delivering mental health services, including workers delivering ‘recovery-oriented psychosocial disability supports’ as part of the National Disability Insurance Scheme (NDIS). In developing the ‘recovery-oriented psychosocial’ capabilities of NDIS Support Workers, MHV recognised that they would need to respond to certain challenges.
Features used:
The challenges
Remote, mobile, dispersed workforce
NDIS workers are largely sole traders, who effectively work for themselves. NDIS Psychosocial Disability Support workers assist people in their own homes, so they are highly mobile, work in all sorts of organisational structures, and their links to offices and management structures are largely virtual.
Diverse and Time-poor learners
Support workers are out on the road, supporting people full-time — they don't have the luxury to spend time in a training room or conference. MHV’s traditional classroom-based programs weren’t viable for this workforce, where securing even 1 or 2 days of ‘offline’ time for learning was too challenging to be effective.The Professional Development programs needed to accommodate the different learning requirements of the support workers and their employing organisations’ management and supervision approaches, with learners coming from a diverse pool of experience levels and specific roles.
High level of detail
Support Workers working with people who have a range of mental health conditions need to be across not only critical mental health knowledge, but a broad range of capabilities relating to participant care, relationship building, responding to crises and more — no small feat for any type of training initiative!
How Yarno addressed these challenges
Mental Health Victoria and Yarno collaborated to provide the microlearning component of the Psychosocial Learning Hub — an initiative that provides training for NDIS providers and workers offering support to people living with a psychosocial disability. The initiative offered 600 free learning places in 2020, across over 70 organisations.
Key results
21%
Learner performance improved between their first and second question attempts
16
campaigns were launched, with learners answering questions over 60,000 times
89%
overall active completion rate
40pt
Net Promoter Score achieved for Yarno learning campaigns
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Ongoing Yarno usage
Yarno’s backend data showed a wide range of times and devices used by learners to complete their learning, showing the flexibility and choice that Yarno afforded learners was a key part of the success of the campaign.
We're excited to continue working with Mental Health Victoria in helping NDIS support workers access the training they need, while also feeling supported in their professional and personal development.
We’d love to chat about how Yarno can benefit your business
Mark, our Head of Sales, will organise a no-obligation call with you to understand your business and any training challenges you’re facing. Too easy.
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