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Need help from a human at Yarno? We’re standing by to help and aim to get back to you within 2 business days.

Let’s start by getting some details from you:

Name*

Email address*

I need help with*

Your Yarno login email or username

Your team or store name

Which Campaign should you be added to?

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Hint: You can find some useful articles on this topic here

Password reset

Your Yarno login email or username

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Hint: You can find some useful articles on this topic here

Snooze and re-enable daily email notifications

Relevant Yarno login email or username

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Hint: You can find some useful articles on this topic here

Password reset

Password requirements

Your Yarno login email or username

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Hint: You can find some useful articles on this topic here

Understanding the Leaderboard, scoring + badges

Getting a high score

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Thank you!
We'll get back to you as soon as we can.

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Name*

Email address*

I need help with*

Hint: You can find some useful articles on this topic here

Set up a Campaign

Add/edit a Team

Add/edit a Group

Learner email address or username

Which campaign should the learner be added to? (if relevant)

Which Team or Group should the learner be added to? (if relevant)

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Hint: You can find some useful articles on this topic here

Add/edit a Learner + email details

Learner email address or username

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Hint: You can find some useful articles on this topic here

Add/edit a Learner + email details

New learner’s name

New learner’s email

New learner’s job title

New learner’s team

New learner’s employee ID (if relevant)

Should the new learner/s be added to an active or upcoming Yarno campaign?

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Hint: You can find some useful articles on this topic here

Understand scoring for Managers

Understand scoring for Admins

Understanding the Leaderboard, scoring + badges

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Hint: You can find some useful articles on this topic here

Accessing the Manager dashboards

Campaign dashboards

Your Yarno login email or username

Which campaign are you looking for reporting on?

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If a learner is temporarily unavailable or has left the company, you might want to remove them from certain parts of Yarno. Different options include:

Remove them from the current campaign
Move them to a different store
Retire their account as they have left the business

Learner email address or username

What should we do with this learner or learners?

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Thank you!
We'll get back to you as soon as we can.

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Meet Kate, our Operations Manager at Yarno. Kate is a doer! She gets stuff done, quickly and with a winning smile (her laughter is infectious!). She knows the Yarno platform inside out – support is her middle name – and is always happy to help! Please reach out today if you have a question.