The power of knowledge: Winning Academy drives & scales knowledge and performance through Yarno
increase in performance
decrease in costs
learner engagement rate
Watch how
Winning Group
uses Yarno
We use Yarno to help support businesses across retail, sports and logistics to scale the knowledge of their teams, which leads to an increase in performance.
Who they are
Winning Academy is the training and consultancy arm of the Winning Group, which has a mission to provide the best experiences in the world, for the world. We work with brands like Winning Appliances, Appliances Online, Winning Services, ORA Restaurant, Heelix, Deep Sphere, Birithmico and Golf Bites, to create high performing and knowledgeable teams.
Features used:
The challenges
Distributed workforce
Winning Appliances has 17 Showrooms nationwide and has a mix of deskless and desk-based team members. Winning Appliances, and other Winning Group businesses, needed a solution that was easily accessible and could provide learning just in time for everyone.
Increase product knowledge
With such a dispersed workforce and a wide range of products and processes, it can be tricky to assess the level of knowledge each team member has. Winning Appliances needed something to give them visibility of what their team members know and what they don’t know. This information would then help plug knowledge gaps in product features and customer service processes.
How Yarno addressed these challenges
Yarno provided them with a gamified, team-based learning platform that Winning Appliances team members could use on any device – wherever was most convenient to them – and instantly access their learning. The team enjoyed the short-form nature of the training, answering three questions a day, instead of doing long product training sessions from a supplier on particular products.
Winning Appliances used a combination of Yarno’s features: embed and burst campaigns across a number of topic areas.
Key results
26.7%
uplift in question performance via spaced repetition across Winning Appliances, Appliances Online and Winning Services
40%
increase in campaign performance of Winning Appliances team members in 2021
30%
decrease in costs relating to expenses in 2021, such as property damage across the group.
94.86%
learner engagement rate in 2021
Get started today
Ongoing Yarno usage
Winning Academy continues to run Yarno campaigns across the Winning Group and for their clients, as a way to identify product knowledge gaps and to give managers vital statistics on which areas of the business need more training resources applied.
We’d love to chat about how Yarno can benefit your business
Mark, our Head of Sales, will organise a no-obligation call with you to understand your business and any training challenges you’re facing. Too easy.
Awards and certifications
