Yarno is a fun and engaging quiz-based platform. It's bite-sized learning with short 'n' sharp videos that fit into your team's daily job and increase engagement. The learning is done via campaigns that focus on team vs team competition and take just 3 minutes a day to complete!
Let's start with what it looks like to roll out a Yarno campaign, for an admin user.
Admin journey
Discovery
1. Sign on to Yarno
Yahoo! You've joined Yarno and we're ready to make epic learning together.
2. Yarno CSM Introduced
We introduce you to your very own customer success manager who is there to answer your questions and set you up.
3. Mind-mapping workshop
Using mind-mapping tools we take a deep-dive to understand what behaviours we want to shift.
Content Creation
4. Content creation
We'll then collaboratively write quiz questions and explanations, and create engaging multimedia to make the learning fun.
5. Set up campaign
The next step is to finalise the learner list and set up your Yarno campaign!
6. Develop comms plan
Your CSM will help create a great comms plan and assets that tell your team what's coming up!
Campaign
7. Campaign launch to learners
The campaign launches and your team competes by answering their daily questions.
8. The leaderboard is finalised
The campaign wraps up and the leaderboard is finalised.
9. Reporting & insights
You can gather insights from the campaign dashboard and post-campaign report.
Discovery
1. Sign on to Yarno!
Yahoo! You've joined Yarno and we're ready to make epic learning together.
2. Yarno CSM introduced
We introduce you to your very own customer success manager who will answer your questions and set you up.
3. Best practice workshop
We take you through our best practice content creation workshop to help you create your own Yarno questions.
Content Creation
4. Content creation
You can have fun writing your campaign quiz questions and explanations, and creating engaging multimedia.
5. Set up campaign
The next step is to finalise the learner list and set up your Yarno campaign!
6. Develop comms plan
Your CSM will help create a great comms plan and assets that tell your teams what's coming up!
Campaign
7. Campaign launch to learners
The campaign launches and your team competes by answering their daily questions.
8. The leaderboard is finalised
The campaign wraps up and the leaderboard is finalised.
9. Reporting & insights
You can gather insights from the campaign dashboard and post-campaign report.
Platform features
There are three main features included in Yarno that you can choose from to help run your microlearning campaigns successfully.
1. Embed campaigns
Embed business critical information
Embed campaigns are designed to reinforce knowledge and improve learner performance. Embeds typically run for 3 weeks and consist of quick quizzes completed daily – that's roughly 2-3 questions a day, 30 questions in total.
They are used to introduce learners to new information, identify knowledge and compliance gaps, and, most importantly, reinforce previously learned knowledge over time.
2. Burst campaigns
Deliver time-critical training quickly
Bursts deliver questions to learners in one hit.
When ongoing training isn't necessary and time sensitive delivery of information takes priority, bursts step up to give learners targeted one-off learning.
3. Learning library
Store all your training content in one place
Our learning library is a one-stop shop for learners to access training material when they're not participating in a campaign.
Learners can retrieve information when situations call for it, brush up on previous campaigns and expand their learning at leisure.
Content creation
We have a dedicated content team here at Yarno. So whether you have training content written and ready to launch, you want our team to coach you to craft it yourself, or you want us to create it from scratch – whatever your needs, we've got you covered!
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Questions
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Relevant questions for every situation and every learner
To create the perfect question, we use your existing knowledge and learning materials, extract the key takeaways, then deliver the need-to-know information to learners.
Yarno’s approach to question writing is threefold – quiz the why, quiz the process and quiz the consequence. It prompts your team to employ active recall, reinforces knowledge and results in learning that lasts beyond training and into practice.
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Explanations
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Relevant questions for every situation and every learner
To create the perfect question, we use your existing knowledge and learning materials, extract the key takeaways, then deliver the need-to-know information to learners.
Yarno’s approach to question writing is threefold – quiz the why, quiz the process and quiz the consequence. It prompts your team to employ active recall, reinforces knowledge and results in learning that lasts beyond training and into practice.
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Video & illustrations
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Relevant questions for every situation and every learner
To create the perfect question, we use your existing knowledge and learning materials, extract the key takeaways, then deliver the need-to-know information to learners.
Yarno’s approach to question writing is threefold – quiz the why, quiz the process and quiz the consequence. It prompts your team to employ active recall, reinforces knowledge and results in learning that lasts beyond training and into practice.
Relevant questions for every situation and every learner
To create the perfect question, we use your existing knowledge and learning materials, extract the key takeaways, then deliver the need-to-know information to learners.
Yarno’s approach to question writing is threefold – quiz the why, quiz the process and quiz the consequence. It prompts your team to employ active recall, reinforces knowledge and results in learning that lasts beyond training and into practice.
Watch to see how our content team creates training campaigns
Campaign success
Campaign management or, as we like to call it, customer success is at our core. It's what sets us apart and makes us different, but it’s not about us. Customer success is about you, your business, and your needs. It’s about support, collaboration, and, well – success!
You're more than just a customer.
We're more than just software.
Don’t worry, you’re not in it alone. From start to end, our team will work with you to create more effective, engaging training. Our Customer Success Managers are your advisers, consultants, and answerers of questions.
If you’re looking for help with learning strategies, writing effective questions, video content, or someone to create your training campaigns for you, then our Customer Team is ready to roll.
Plus, we have a pretty comprehensive support page, and our customer success support legend, Kate, is ready to help you out.
Reporting
How do you know if your learning campaign has been successful? Yarno allows managers to see data and insights on their team's campaign performance, including the weakest and strongest topic areas. These reports can help plan future learning campaigns accordingly.
Campaign reporting
Find out what your team does and doesn't know
Yarno's reports help managers understand the knowledge gaps in their teams and identify areas to improve these behaviours in the workplace.
For example, if you were aiming to reduce customer complaints in your call centre, and the weaker topic areas from your most recent campaign were “actively listening” and “delighting the customer” (aka two key areas identified as helping to reduce complaints) – you know that you can now focus future learning or coaching specifically around those two areas.
Sometimes, the solution could be as simple as rolling out another Yarno campaign on these two topics to embed and reinforce the knowledge. Pretty cool, hey?
Learn more about Yarno
Learn more about Yarno
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