Ron Finemore Transport addresses knowledge gaps because safety is their No.1 priority
reduction in dropped trailers
learner feedback rating
average completion rate
Watch how
Ron Finemore Transport
uses Yarno
I've been impressed with the level of engagement Yarno quizzes have generated. An effective tool for delivering important safety messages to our drivers, allowing us to reach a broad audience quickly and efficiently across the eastern seaboard.
Who they are
Ron Finemore Transport has the safest, youngest and most modern fleet in Australia. Operating across more than three states, they maintain a fleet of 280+ trucks and 600+ staff. If you've driven on an Australian road in the past 15 years, you'd recognise their bright red trucks hauling food, produce, fuel, feed and grain, safely on their way.
Features used:
The challenges
Safety incidents
Before Yarno, the business was experiencing an unacceptably high rate of dropped trailers - exceeding 5 per year due to drivers not following processes correctly. This was a considerable safety risk, as well as a risk to the company's larger contracts, as safety incidents don't just damage drivers; they also damage a company's reputation.
Further, Ron Finemore Transport ("RFT") was applying for a self-insurance licence with Comcare and needed to have a robust digital training solution that could identify gaps in knowledge and highlight compliance based risks.
Liability under new Chain of Responsibility ("CoR") legislation
Newly introduced CoR legislation greatly expanded the onus for safety incidents within the transport and logistics industry. This legislation effectively meant that safety processes must not just be done; they must be seen to be done. Due to this, RFT needed a learning solution that could effectively monitor and record their safety efforts.
Distributed workforce
RFT maintains its big red fleet across three big states. This meant that their sought-after learning solution had to be accessible anytime, anywhere. They couldn't be bringing their drivers in from hundreds of kilometres away every time they needed to refresh their training.
How Yarno addressed these challenges
Since 2017, RFT has been rolling out Yarno's 'CoR essentials' campaign as well as the 'Coupling and Uncoupling' campaign to its drivers. These campaigns are designed to reduce safety incidents and address the newly introduced CoR legislation, respectively.
Yarno Burst Campaigns were also introduced to complement RFT's existing induction process.
Key results
96%
average completion rate on Yarno Campaigns
66%
reduction in dropped trailer incidents since using Yarno
Self-insurance
status achieved with Comcare as a result of Yarno's Campaigns and reporting function
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Ongoing Yarno usage
RFT continues to use Yarno to enhance driver confidence through ongoing safety training, combining digital learning with one-on-one coaching. Driver trainers leverage the Yarno dashboard to track participation, assess strengths and weaknesses, and deploy targeted training campaigns to address knowledge gaps.
Yarno is also used for retraining after incidents, ensuring corrective actions are effective. Additionally, new drivers receive daily Yarno bursts during their induction, with trainers reviewing their progress to refine their training focus. Over time, this approach ensures gaps are addressed before drivers complete their induction, and personalised training plans are created based on experience and performance.
This year will RFT and Yarno will mark eight years of partnership. Over the past few months, RFT has achieved a 43% performance improvement between first and second question attempts, reinforcing the effectiveness of the program.
We’d love to chat about how Yarno can benefit your business
Mark, our Head of Sales, will organise a no-obligation call with you to understand your business and any training challenges you’re facing. Too easy.
Awards and certifications
