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How to stop making the same mistakes

How to stop making the same mistakes

Many of our road transport customers find preventable mistakes to be one of the most common events that cause harm. These are mistakes that could be prevented, if the correct process is understood and...

Lachy Gray, 5 min read
Lachy Gray
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Product release notes: July 2020

Product release notes: July 2020

Two big product updates this month: first, we've seriously upgraded the learning library, and second, we've altered our spaced repetition intervals.

Bridget McMahon, 3 min read
Bridget McMahon
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Top 5 mistakes to avoid when communicating with remote teams

Top 5 mistakes to avoid when communicating with remote teams

Here are a few of the ways I've seen remote communication go wrong.

Lachy Gray, 6 min read
Lachy Gray
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Unknown unknowns: prevent mistakes by learning what you don't know

Unknown unknowns: prevent mistakes by learning what you don't know

There are known knowns, things we know that we know; and there are known unknowns, things that we know we don't know. But there are also unknown unknowns, things we do not know we...

Lachy Gray, 6 min read
Lachy Gray
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Mental Health Victoria and Yarno

Mental Health Victoria and Yarno

We're excited to collaborate with Mental Health Victoria in their work with disability workers across Victoria.

Courtney Dutton, 2 min read
Courtney Dutton
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How to use customer service frameworks to prevent disappointing customers

How to use customer service frameworks to prevent disappointing customers

Frameworks are important because they allow you to fit the million different scenarios a customer will throw at you into neat boxes with a clear focus and outcome.

Mark Eggers, 6 min read
Mark Eggers
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It's not just what you say, but how you say it: communicating in a remote world.

It's not just what you say, but how you say it: communicating in a remote world.

What’s the most effective way to communicate in a remote environment? It’s a question the world has been collectively asking itself over the past few months.

Liam Dunshea, 6 min read
Liam Dunshea
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How to turn customers into raving fans in 4 steps

How to turn customers into raving fans in 4 steps

Raving fans are the customers that tell anyone and everyone about how great you and your business are. Here's our 4 step method to create them.

Mark Eggers, 8 min read
Mark Eggers
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Do you suffer from inconsistent messaging to remote teams?

Do you suffer from inconsistent messaging to remote teams?

Remote work requires us to think carefully about how we communicate, as miscommunication is rife when you can't speak face-to-face. Here's a few strategies to bridge the gap.

Lachy Gray, 5 min read
Lachy Gray
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Product release notes: May 2020

Product release notes: May 2020

Another month, another feature. This month we've introduced question video banners.

Sophia Polito, 2 min read
Sophia Polito
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A Customer Success Manager's tips to turn customers into raving fans

A Customer Success Manager's tips to turn customers into raving fans

Customer centricity is how you turn customers into raving fans. Read on for some practical customer-centricity tips.

Eliza Scott, 3 min read
Eliza Scott
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How to run business-as-usual in unusual times

How to run business-as-usual in unusual times

Remote work requires two pillars: trust and communication. Without these, it's doomed to fail.

Courtney Dutton, 5 min read
Courtney Dutton
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We'd love to chat about how Yarno can benefit your business

Mark, our Head of Sales, will organise a no-obligation call with you to understand your business and any training challenges you’re facing. Too easy.