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Hyperlearning case study: Shopify

Hyperlearning case study: Shopify

I'm excited to kickoff our case study series, where I'll post a short case study each week highlighting fast and smart hyperlearning organisations. This week we're covering Shopify.

Lachy Gray, 1 min read
Lachy Gray
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Until you embed training you'll never see a return on your investment

Until you embed training you'll never see a return on your investment

There is no point in training unless you repeat it. Our brains are like leaky buckets: the things we learn spill out over time. That is, unless you repeat and reinforce your learning.

Mark Eggers, 6 min read
Mark Eggers
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What's a hyperlearning organisation?

What's a hyperlearning organisation?

Can you get your remote teams on the same page in <48 hours? Hyper learning organisations can. Here's how you become a fast & smart hyperlearning organisation.

Lachy Gray, 1 min read
Lachy Gray
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Why learning is more important now than ever

Why learning is more important now than ever

There's a lot going on right now. Here's six tips to wade through uncertainty and come out the other side better for it.

Lachy Gray, 2 min read
Lachy Gray
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How to reduce turnover and deliver better results with effective onboarding

How to reduce turnover and deliver better results with effective onboarding

Your first week at a new job can be the difference between spending 6 months at a company and spending 6 years there. It's that important. 

Lachy Gray, 4 min read
Lachy Gray
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How role-playing can level up your customer interactions

How role-playing can level up your customer interactions

Roleplay provides you with an opportunity to give your customer service staff immediate feedback on how they interact with customers. It also ensures that desirable behaviours are embedded.

Mark Eggers, 7 min read
Mark Eggers
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How to stop making the same mistakes

How to stop making the same mistakes

Many of our road transport customers find preventable mistakes to be one of the most common events that cause harm. These are mistakes that could be prevented, if the correct process is understood and...

Lachy Gray, 5 min read
Lachy Gray
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Product release notes: July 2020

Product release notes: July 2020

Two big product updates this month: first, we've seriously upgraded the learning library, and second, we've altered our spaced repetition intervals.

Bridget McMahon, 3 min read
Bridget McMahon
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Top 5 mistakes to avoid when communicating with remote teams

Top 5 mistakes to avoid when communicating with remote teams

Here are a few of the ways I've seen remote communication go wrong.

Lachy Gray, 6 min read
Lachy Gray
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Unknown unknowns: prevent mistakes by learning what you don't know

Unknown unknowns: prevent mistakes by learning what you don't know

There are known knowns, things we know that we know; and there are known unknowns, things that we know we don't know. But there are also unknown unknowns, things we do not know we...

Lachy Gray, 6 min read
Lachy Gray
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Mental Health Victoria and Yarno

Mental Health Victoria and Yarno

We're excited to collaborate with Mental Health Victoria in their work with disability workers across Victoria.

Courtney Dutton, 2 min read
Courtney Dutton
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How to use customer service frameworks to prevent disappointing customers

How to use customer service frameworks to prevent disappointing customers

Frameworks are important because they allow you to fit the million different scenarios a customer will throw at you into neat boxes with a clear focus and outcome.

Mark Eggers, 6 min read
Mark Eggers
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We'd love to chat about how Yarno can benefit your business

Mark, our Head of Sales, will organise a no-obligation call with you to understand your business and any training challenges you’re facing. Too easy.